Privacy Policy

Last updated: 2 February 2026

Humanoid ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fashion visualization service at humanoid.ooo.

1. Information We Collect

Personal Information

When you create an account and use our service, we collect:

• Account Information: Email address, name (if provided), user ID
• Authentication Data: Login credentials managed by Firebase Authentication
• Contact Details: Phone number, company name (if provided in account settings)
• Payment Information: Billing details processed securely by Stripe (we do not store full card details)

Service Usage Data

• Uploaded Files: 3D garment files (.glb format) you upload for rendering
• Job Data: Render configurations (model selection, background, crop, angle, garment descriptions)
• Generated Images: AI-generated fashion renders produced by our service
• Order History: Details of your orders, including dates, pricing, and job status

Technical Data

• Device Information: Browser type, operating system, device identifiers
• Usage Analytics: Page views, navigation patterns, session duration (via Google Analytics)
• IP Address: For security and fraud prevention
• Cookies: See our Cookie Policy section below

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Processing your garment rendering requests
• Managing your account and authentication
• Storing and delivering completed renders
• Providing customer support
• Sending service-related notifications (order confirmations, completion alerts)

Payment Processing

• Processing transactions securely via Stripe
• Applying volume discounts and coupon codes
• Generating invoices and receipts
• Handling refunds or disputes

Service Improvement

• Analyzing usage patterns to improve our service
• Training and improving AI rendering quality
• Developing new features and models
• Conducting quality assurance and testing

Legal Compliance

• Complying with applicable laws and regulations
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service

3. Data Storage and Security

Where We Store Your Data

Your data is stored on secure servers located in:

• Firebase (Google Cloud): Authentication and user profile data
• Our Web Hosting: Uploaded garment files, job data, rendered images
• Stripe: Payment information (PCI-DSS compliant)

How We Protect Your Data

• HTTPS/SSL encryption for all data transmission
• Secure password hashing via Firebase Authentication
• Access controls limiting data access to authorized personnel only
• Regular security updates and monitoring
• Separation of user data (each user only sees their own renders)

Data Retention

• Account Data: Retained until you delete your account
• Job Files & Renders: Retained for 90 days after completion, then archived. Available for download during this period.
• Payment Records: Retained for 7 years for accounting and tax purposes
• Analytics Data: Anonymized and aggregated, retained indefinitely

4. Sharing Your Information

We do not sell your personal information. We share your data only in the following circumstances:

Service Providers

• Firebase (Google): Authentication and user management
• Stripe: Payment processing
• Google Analytics: Usage analytics (anonymized)
• Web Hosting Provider: Data storage and website infrastructure

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If Humanoid is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Your Rights (GDPR & UK GDPR)

If you are located in the EU or UK, you have the following rights:

Right of Access

You can request a copy of all personal data we hold about you.

Right to Rectification

You can update or correct your personal information via your account settings.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your account and associated data. Note: We may retain certain data for legal or accounting purposes.

Right to Data Portability

You can request your data in a machine-readable format (JSON) to transfer to another service.

Right to Object

You can object to processing of your data for marketing purposes (we currently do not send marketing emails without consent).

Right to Restrict Processing

You can request we temporarily stop processing your data in certain circumstances.

Right to Lodge a Complaint

You can file a complaint with your local data protection authority if you believe we have mishandled your data.

6. Cookies and Tracking

Essential Cookies

We use sessionStorage (not cookies) to maintain your login state and shopping cart. These are essential for the website to function.

Analytics Cookies

We use Google Analytics to understand how visitors use our website. This helps us improve the user experience. You can opt out via our cookie consent banner.

Third-Party Cookies

• Firebase: Authentication cookies
• Stripe: Payment processing cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

7. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the EU/UK, including the United States (Firebase, Stripe). These transfers are protected by:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions from the European Commission
• Privacy Shield frameworks (where applicable)

9. AI-Generated Content

Ownership: You retain ownership of your uploaded garment files. AI-generated renders are licensed to you for commercial use as outlined in our Terms of Service.

Training Data: We may use anonymized, aggregated rendering data to improve our AI models. Individual user renders are NOT used for training without explicit consent.

10. Marketing Communications

We currently do not send marketing emails. If we introduce newsletters or promotional emails in the future, we will:

• Only send to users who have opted in
• Include an unsubscribe link in every email
• Honor opt-out requests immediately

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notification.

Your continued use of the service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

13. Supervisory Authority

If you are in the UK, you can contact the Information Commissioner's Office (ICO):

https://ico.org.uk

If you are in the EU, find your local data protection authority:

https://edpb.europa.eu/about-edpb/board/members_en